Customer Testimonials

Here are some unsolicited quotes we have received from our happy customers.

2008

"My usual experience with MySQL support. Great, and quick. Love it."
  --(May 2, 2008)

"MySQL offers the best technical support. Thank you again Matt for your fast and clear response."
  --(April 29, 2008)

"Prompt responses. Knowledgeable. Good communication. Two thumbs up. Please add Trent Lloyd (Perth, Australia) into this. Both Todd Farmer & Trent Lloyd provided tremendous helps. Thanks, gentlemen."
  --(April 25, 2008)

"Ben has been a great help on numerous incidents which he personally handled, but praise shouldn't be reserved exclusively for him. Your entire support team has far exceeded our expectations in their responsiveness, helpfulness, and breadth of knowledge. I'm sure my name has become a four-letter word (as many incidents as I open), but everyone happily continues to help me along."
  --(April 10, 2008)

"David Shrewsbury was great! He explained the usage of the parameters and their relationships very well. It was difficult to determine from the documentation what the intended meanings were in certain classes. David cleared this up for us immediately. Great knowledge and response. Thank you."
  --(April 4, 2008)

"I am very impressed with MySQL support. It has quick response time and very knowledgeable staff."
  --(April 2, 2008)

"The support was excellent. even though we only have email support, we had a critical situaton with a live customer site and the response was quick and very helpful. We had several iterations of things to try and the responses were faster than I expected and always towards figuring out the problem."
  --(April 2, 2008)

"Excellent help and explanation. In fact we used the advise again today with a XA locked transaction. Great time saver and invaluable information. Thank you very much!"
  --(April 1, 2008)

"Ben was very helpful with this issue and he provided valuable insight to our organization."
  --(April 1, 2008)

"Shane solved a problem that had been plaguing us for years. The problem caused frequent database crashes and that in turn was souring our opinion of MySQL reliability. Now we are happy MySQL users again. Many thanks to Shane."
  --(March 31, 2008)

"Very timely and useful response. I've dealt with the support engineer in question (Harrison Fisk) before and found him to be very helpful and responsive for all issues."
  --(March 26, 2008)

"Harrison, provided excellent feedback to my question and quickly tracked down answers to the questions he did no know."
  --(March 25, 2008)

"Excellent turnaround !!! Matt answered my question within 15 minutes of submitting the question."
  --(March 24, 2008)

"I appreciate the depth of the answers MySQL gives..."
  --(March 23, 2008)

"Bogdan's knowledge massively exceeded what I'd have expected from a support engineer. Excellent service, really enjoyed the responses - incredibly smart and helpful."
  --(March 20, 2008)

"Very quick response. Excellent analysis and recommendation."
  --(March 17, 2008)

"Alexander's response and communication were excellent and he was able to suggest various approaches to resolving our issues. Many thanks."
  --(March 17, 2008)

"Domas new almost immediately what the issue was, and we fixed the config problem on the first try. Thanks"
  --(March 15, 2008)

"MySQL support easily blows away support I've received from Novell, Cisco, and Sybase. And I always thought Novell had great support but really MySQL tops it all off. I hope Sun doesn't screw it up!"
  --(March 11, 2008)

"I must say that the responsiveness and commitment from the support team has been very good and I have not gotten any complaints from my team regarding working with support."
  --(February 27, 2008)

"We worked with multiple engineers and ended up with a good solution. I was very satisfied with the overall level of service."
  --(February 27, 2008)

"Totally perfect. Thank you again."
  --(February 25, 2008)

"Great work and super-fast response time on this issue."
  --(February 19, 2008)

"Blows away support from any other vendor! I've used Oracle support, which is not bad, but doesn't really come close, and I don't even think I can call Microsoft support real support any more (I've also used them). Informix support comes close, but you've definitely met all my expectations !! Thanks!"
  --(February 17, 2008)

"Bar NONE I have been very pleased with your companies support!!"
  --(January 29, 2008)

"As usual, it's a pleasure to work with Matt Lord. He's knowledgeable, follows a logical route to find the problem, polite, and a font of information. Not only did he ensure that the bug was found and fixed, I learn something new from him every time we communicate. And that's just rad."
  --(January 28, 2008)

"Overall great job. A lot of suggestions and communication that was informative as well as a learning experience."
  --(January 26, 2008)

"David Shrewburry was extremely helpful in resolving and added additional information for other potential problems related to relay slave setups. As I repeatedly say, you support folks are the best I've seen in many years. thanks"
  --(January 25, 2008)

"I was very happy with Matt's service on this issue. He not only helped me solve the immediate problem, but also helped me initiate a fix that will keep the problem from occurring again in the future."
  --(January 24, 2008)

"First real CRITICAL issue I've had - and you were right on it. Trent was awesome and quick - and spot on!"
  --(January 23, 2008)

"We are grateful and completely satisfied with your support in technical issues. Keep up the good work"
  --(January 21, 2008)

"As always quick and very informative... You have a great staff."
  --(January 17, 2008)

"Morgan was awesome! What great ideas -- and they worked like a dream. Thank you very much. This saved me a great deal of time. I knew what I wanted to do, but I could not find an example anywhere."
  --(January 16, 2008)

"Great support as always!"
  --(January 16, 2008)

"I am impressed at how well versed the support staff is at pointing to relevant documentation... Please keep up the great support."
  --(January 16, 2008)

"MySQL is by far the best Open source Database on the planet-support reflects that fact. I highly recommend getting a support contract to troubleshoot issues that make it into production...
  --(January 15, 2008)

"I continue to be impressed with the quality and knowledge of MySql support staff."
  --(January 10,2008)

"You guys have support that's head and shoulders above other products we use (Open or Proprietary)!"
  --(January 10, 2008)

"I continue to be impressed with the quality and knowledge of MySql support staff."
  --(January 10, 2008)

"The help was excellent for our very complex and huge database system. Appreciate the quick response and proposed methods to address problem."
  -- (January 5, 2008)

"The help was excellent for our very complex and huge database system. Appreciate the quick response..."
  --(January 4, 2008)

"As always the best support I have ever gotten from any database vendor; Better than Sybase, Oracle, Informix."
  --(January 2, 2008)

2007

"Chris and the entire team was outstanding! The support we received saved thousands of dollars in fines and penalties. Thanks again!"
  -- (December 20, 2007)

"Excellent response times and outstanding depth of knowledge."
  -- (December 12, 2007)

"I can only repeat my satisfaction with the handling of this case! Fast and clear communication, customer commitment excellent! Thank you."
  -- (December 4, 2007)

"MySQL support is one of the best technical supports that I have ever seen. Irrespective of the severity of the issue, they always respond promptly and accurately."
  -- (November 29, 2007)

"I have always been very impressed with MySQL support. I have worked with many different support desks and MySQL stands head and shoulders above them all."
  -- (November 6, 2007)

"Mark came up with exactly the solution we were seeking. This is a perfect example of how MySQL Support can help a customer get more value from the product and learn in the process."
  -- (November 1, 2007)

"The technical ability of the two support people I dealt with was very very good. The resulting stored procedure is a work of art!"
  -- (October 26, 2007)

"I think MySQL support team offers the best technical support when compared to any other DBMS vendor."
  -- (September 25, 2007)

"Once again I am really impressed by speed and professionalism of MySQL support team!"
  -- (August 23, 2007)

"Valerii has been exceptional in all aspects of support. His knowledge was vast and he quickly pinpointed the cause of the errors and provided proper instructions to not only resolve the issue but to teach me to monitor and adjust for further similar issues."
  -- (July 9, 2007)

"Adam did a great job responding quickly and following up just as quick. For a while there it felt as if I was talking to him via a chat. His explanations were good and steps to a solution excellent. Very clear and prompt to a good solution. His service is exactly what I have come to expect of MySQL."
  -- (April 19, 2007)

"This technical advice on tuning my query was so awesome. Shawn is a professional SQL expert and knew exactly what was required to take my query that was taking about 2 hours and make it take about 1 second with the use of temp tables. Awesome, as always."
  -- (April 9, 2007)

"Thank you so much for all your (collective) hard work. MySQL Enterprise Support has been great. You make me feel like I'm your only customer. If I had chosen to use one of the other majors players, I could never get this level of support or bug resolution turnaround time."
  -- (April 4, 2007)

"Very satisfactory and relevant. Keep up the good work and make the mysql community proud!"
  -- (March 19, 2007)

"Rapid response, lightning reflexes, awesome solution."
  -- (March 9, 2007)

"Thank you very much for your support - your customer service is refreshingly EXCELLENT compared to other vendors."
  -- (March 2, 2007)

"Support is excellent. Your team has been very responsive and helpful."
  -- (February 26, 2007)

"Always fast, always to the point, always more helpful suggestions. Great!"
  -- (January 2, 2007)

2006

"I liked the fact that not only I got an answer to my question - but also the fact that I was proposed a better solution."
  -- (December 31, 2006)

"I just want to thank you and your team for the awesome support we're receiving as we work through these issues. I'm truly impressed."
  -- (December 23, 2006)

"Oh My God. You guys are the best. It worked and it's perfect."
  -- (November 28, 2006)

"I dealt with about 4 different people on this support issue. Someone was there to pick up the issue in others absences, which is very valuable. The support was perfect in every way. Very technical, very clued up and very quick responses and polite/patient too."
  -- (November 22, 2006)

"This was such a high quality of service. MySQL support is by far and away the best support I have received in my life on any product. Congratulations on your high levels of service. Excellent. The support engineer in this case was extremely thorough and very polite and very techinically capable."
  -- (November 16, 2006)

"We are pleased beyond our wildest expectations."
  -- (October 6, 2006)

"In this case, even though the advice wasn't what we wanted to hear, giving us the facts saved us wasting any more time looking for something that doesn't exist."
  -- (September 1, 2006)

"This is my first experience with MySQL support and the experience has been very good. All my questions were answered on the phone and the online interface is great. The "Result of phone call" email is wonderful. The links to mysql documentation are very useful."
  -- (August 10, 2006)

"Thanks very much for you help. I love getting support from folks that actually know what they are doing and care enough to take the time to help me."
  -- (July 14, 2006)

"I must say I'm very surprised to find the support so good and in depth. I mean I know we pay for it, but still, the quality of your answers is outstanding."
  -- (July 8, 2006)

"I've been consistently pleased by the level of MySQL support, in all of the issues I've logged. The integration of widespread, international personnel is impressive (and fascinating), and the support engineers I've dealt with have been extremely knowledgeable and helpful. The several dialogues I've had with them have been very fruitful and informative."
  -- (April 13, 2006)

"Everything was like it should be. Friendly, fast and competent..."
  -- (March 20, 2006)

"This advice sped my queries up immeasurably."
  -- (March 3, 2006)

2005

"I've been completely overwhelmed with the quality of the support service. Much better than I ever expected - in particular, Alexander Keremidarski and the efforts he makes to not only provide an answer but a full explanation of the answer is a bench-mark few I've never experienced from any other organisation."
  -- (Oct 28, 2005)

"I am thrilled with the caliber of people on the MySQL support team!"
  -- (Oct 14, 2005)

"Great! I will work on ALL your proposals, only a pitty, I didn't call you before...!"
  -- (Oct 12, 2005)

"We would not have been able to achieve our goals so quickly without the high-quality support we have received through MySQL Network. The rapid response and creative solutions provided by MySQL's trained staff have been invaluable."
  -- (Sep 12, 2005)

"I really hate repeating myself but... Perfect :-)"
  -- (May 27, 2005)

"And a pleasure to work with you as well. Thanks again for your help."
  -- (April 21, 2005)

"You are so good."
  -- (April 12, 2005)

"Thanks again for all your assistance, we are very grateful for what you did."
  -- (April 8, 2005)

"As usual we are very happy with the quick and efficient support received from your company."
  -- (April 6, 2005)

"That solved my issue right away. Thank you for your quick response!"
  -- (April 6, 2005)

"Thanks a lot Timothy! It's great to hear from you. You guys are amazingly quick! :0)"
  -- (Mar 15, 2005)

"Thanks for the perfect answer!"
  -- (February 15, 2005)

"Thank you very much! I have tried it and fixed the problem. I wouldn't be able to solve the problem without your help."
  -- (January 25, 2005)

2004

"We have been happy customers for some time but recently we had to make a support call to get some assistance in making UDFs work on QNX. We received excellent support from Jani Tolonen and Lenz Grimmer (and others). Thank you for providing such excellent support, and especially for your ongoing support of the QNX Operating System."
  -- (December 20, 2004)

"To answer your question directly, the support I got so far from MySQL has been simply THE best. Since the very beginning these guys have been answering my questions with so much information I had to sit down to be able to take it completely (that is a very good thing). There guys know mysql by heart. Tomas know MySQL Cluster no doubt! "
  -- (December 11, 2004)

"Thanks for your prompt action. You've been very helpful."
  -- (November 5, 2004)

"And I wanted to say many thanks for all your hard work on this issue. Dean @ MySQL is a household name over here now :-)"
  -- (November 3, 2004)

"Thank you very much for your thorough investigations and your detailed statement on our problem."
  -- (October 7, 2004)

"From a per-incident customer: Thanks for all your help. You guys were great and now that I've seen how competent and helpful your support is, I'm thinking of purchasing an ongoing support contract."
  -- (October 5, 2004)

"Thank you for your reply. Mysql support has paid for itself already."
  -- (September 1, 2004)

"Again much thanks to your investigative work, I am still in awe."
  -- (August 27, 2004)

"You have been very helpful, competent, proactive, and extremely pleasant to deal with. Please forward my comments to your manager."
  -- (August 25, 2004)

"Alexander Keremidarski has just about paid for our investment in MySQL commercial support with this one response."
  -- (August 12, 2004)

"Very, very cool. Finally we can move on!"
  -- (July 22, 2004)

"Very good information Sinisa. I appreciate MySQL offering your expertise in handling these questions."
  -- (July 16, 2004)

"MySQL has a great support team. When we had a technical concern, they stuck with us day and night to get it resolved. We don't anticipate problems with our MySQL system, but if we have any, we know that the MySQL Support experts will address it quickly and professionally."
  -- (July 8, 2004)

"You do have awesome support team."
  -- (July 7, 2004)

"To finish on a good note, the support team has been great. Specifially Peter Zaitsev and Sinisa M. have been most understanding and responsive.""
  -- (May 22, 2004)

"First of all I want to say that I find your support excellent. You answer questions quickly and professionally. Good Job!"
  -- (May 17, 2004)

"Tim and Sinisa, you have made my day today. I am so relaxed now. I was fighting on this connect problem from last three days."
  -- (May 9, 2004)

"Also, please let your team(s) know that we are very grateful for the help they've provided so far. It has really helped us isolate a couple of non-MySQL related issues."
  -- (May 5, 2004)

"Thanks for your hard work. We really really appreciate it. You guys always come through!"
  -- (May 4, 2004)

"Email so fast it feels like instant messaging, wicked customer service."
  -- (May 3, 2004)

"Thank you so much for the fast response and attentiveness to which you handled this request."
  -- (April 29, 2004)

"You've been a great help and working proof that MySQL support is an extremely worthwhile investment."
  -- (March 16, 2004)

"Thanks! That was quick! I wish other companies had support teams like that. Anyone can dream, right?"
  -- (March 2, 2004)

"Quite seriously, if any of you guys ever visit , email or call me and I will take you out to dinner."
  -- (February 24, 2004)

"Excuse me if you don't enjoy profanity, but THIS IS FANTASTIC!"
  -- (February 20, 2004)

"Due to the fantastic support we have had from the MySQL team, my boss has basically agreed to let us go up to the next support level."
  -- (February 17, 2004)

"MySQL makes a great product, so we have had very little need of support, but when we did need the support it was there and always most helpful."
  -- (February 11, 2004)

"Congratulations for the new improved support center web site. It is fast and easy to navigate."
  -- (February 9, 2004)

"Thanks for the GREAT support. Our customer is impressed with how MySQL handled this!"
  -- (January 29, 2004)

"Thank you so much for the great assistance. Yes we are up and running 110%. We are SNAPPIN!"
  -- (January 26, 2004)

"You guys have done an outstanding job of tracking down the bug that was causing your database to hang."
  -- (January 19, 2004)

"OK, thanks again for your help. Mysql support is always very responsive!"
  -- (January 15, 2004)

"I appreciate the clear... way MySQL folks communicate."
  -- (January 13, 2004)

2003

"Thanks for yor detailed instruction. It's very helpful."
  -- (December 13, 2003)

"Thank you all for your great support."
  -- (August 30, 2003)

"We are totally amazed on the good, and fast support from you guys!"
  -- (August 28, 2003)

"How can I send a letter to your manager and express my graditute for your help?"
  -- (August 13, 2003)

"The consultants already responded (to) me. They are very good. I'm very happy with your services."
  -- (July 29, 2003)

"The support that we have received from MySQL has been nothing less than outstanding to date."
  -- (June 11, 2003)

"Thanks for the rapid reply too -- (your competition) probably doesn't even have a bug reporting mechanism, much less one that has an answer within 10 minutes."
  -- (June 5, 2003)

"Thanks for your wonderful support."
  -- (May 30, 2003)

"Thanks for your immediate response and help. Your support is awesome."
  -- (May 16, 2003)

"We surely want to renew our support - it is truly excellent. Most of my questions get routed to , the longest I've ever had to wait on anything was overnight."
  -- (May 2, 2003)

"Thanks for your quick response on this; it helped resolve an issue that was causing some concern."
  -- (April 24, 2003)

"Thanks again for all your hard work fixing this stuff! You are one of the most responsive people I've ever seen!"
  -- (March 29, 2003)

"You also get back a hell of a lot as a result of buying support. It has really been a grand experience for us so far."
  -- (March 8, 2003)

"I swear to you, if you were a woman, and you were here, I would kiss you with a passion that would frighten you to your core."
  -- (March 13, 2003)

"BTW, thank you for fixing the bug so quickly. The responsiveness of the MySQL team has been phenomenal."
  -- (March 13, 2003)

"I didn't even mention the best part. I am never made to feel like I am asking a stupid question. That has encouraged me to ask questions."
  -- (March 8, 2003)

"Thanks so much for your replies. You hit the nail on the head! I was completely unaware of the INSERT syntax you suggested."
  -- (March 2, 2003)

"We always appreciate how responsive you are to our problems."
  -- (March 13, 2003)

"You guys are the most charming, wonderfully helpful support people I've ever encountered. If I was anywhere near anywhere you guys ever were, I'd hug you, or buy you a beer, or take you to disneyworld, or name my first born child after you."
  -- (February 27, 2003)

2002

"Again thanks for your help, this will give many people that I work with a lot more confidence in MySQL."
  -- (November 8, 2002)

"Thank you so much for your detailed and prompt responses."
  -- (October 24, 2002)

"Thank you very much for your explanation and response. I continue to enjoy working with the MySQL code, and the people that support it. Specially, Joe and Sergei Golubchik have both gone out of their way to support my needs, and I greatly appreciate it."
  -- (October 22, 2002)

"We really appreciate the effort put in this assignment by you and your team."
  -- (June 28, 2002)

"Thanks for your prompt reply. We are very impressed with the level of service we have received; it is greatly appreciated."
  -- (June 10, 2002)

"Thank you! It was a pleasure working with you... Thanks for the great expertise on these issues. In my case, I have worked with db systems for many years, but... it helps greatly to have an expert of your level."
  -- (June 6, 2002)

"I just want to take a moment to tell you guys how much we love MySQL and the support team. You have been nothing less than amazing every time we have ever needed anything."
  -- (May 22, 2002)

"I will... try to get my boss to renew for another year."
  -- (May 31, 2002)