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MySQL Cluster Architecture Overview
Learn about new MySQL releases, technical articles, events and more.
MySQL Cluster Support
MySQL offers a full range of support options to meet your specific needs. MySQL Technical Support Services provide direct access to our expert Support Engineers who are ready to assist you in the development, deployment, and management of MySQL applications. The following options are available to MySQL Cluster customers:
| Development Support | Production Support | |||
| Silver | Gold | Silver | Gold | |
| Support for: | ||||
| Development Systems | Yes | Yes | Yes | Yes |
| Production Systems | No | No | Yes | Yes |
| NDB Bindings (C++/Java/Python) | No | Yes | No | Yes |
| Geographical Replication | No | Yes | No | Yes |
| LDAP Interface | No | Yes | No | Yes |
| Problem Resolution Support | ||||
| Number of Incidents | Unlimited | Unlimited | Unlimited | Unlimited |
| Number of CPUs | 25 | 25 | 25 | 50 |
| Number of Physical Sites | 1 | 2 | 2 | 2 |
| Number of Contacts | 2 | 3 | 3 | 6 |
| Web Access | Yes | Yes | Yes | Yes |
| Telephone Access | 24x7 | 24x7 | ||
| Min. Time to First Response (24x7) | Immediate | Immediate | ||
| Max. Time to First Response (24x7) | 2 business days | 1 business day | 4 hours | 2 hours |
| Phone Emergency Max. Response Time | 30 minutes | |||
| Duration | 1 year | 1 year | 1 year | 1 year |
| Consultative Support1 | ||||
| Remote Troubleshooting | 6/year | 6/year | 6/year | |
| Schema Review | Yes | Yes | ||
| Performance Tuning | Yes | Yes | ||
| Custom MySQL Cluster Builds | ||||
| Custom MySQL Builds | 6/year | 12/year | ||
1Consultative Support: Max 8 hours/server/year.
MySQL Cluster Jump Start
MySQL Cluster JumpStart is a recommended starting point for MySQL Cluster projects in which senior consultants use proven methodologies and expertise in database Clustering, Replication, Fail-Over, Fault-Tolerance and other HA techniques to jumpstart your high-availability database project and recommend a project roadmap to successfully implement MySQL Cluster.
For more information, see MySQL Cluster Jumpstart