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MySQL OEM Support

MySQL OEM Support is designed to meet the unique requirements of ISVs while they are developing their solutions, and also when their solutions are deployed and in-production at customer sites. ISVs have the flexibility to choose a service level (Basic, Silver, Gold, Platinum) that matches your requirements.

Problem Resolution Support

Problem Resolution Support ensures you receive the priority service you need for a quick resolution of technical problems as they occur. Learn More »

Consultative Support

Consultative Support focuses on providing you with proactive advice on how to properly design and tune your MySQL servers, schema, queries and replication to ensure the highest possible reliability. Learn More »

Online Knowledge Base

The MySQL Knowledge Base is a comprehensive knowledge base library with hundreds of technical articles resolving difficult problems on popular database topics such as performance, replication, configuration, and security. Learn More »

MySQL OEM Support

MySQL OEM Support Basic Silver Gold Platinum
Problem Resolution Support
Number of Incidents 12 Unlimited Unlimited Unlimited
Web-based Case Management Yes Yes Yes Yes
Phone Access   Business Hours 24x7 24x7
Support Access Business Hours Business Hours 24x7 24x7
Max Initial Response Time 2 bus. days 4 hours 2 hours 1 hour
Emergency 1 Response Time     1 hour 30 min
Emergency 1 Bug Fix Escalation     Yes Yes
Emergency 1 Hot Fix Build     Yes Yes
Custom Build     Option 2 Option 2
Consultative Support 3
Remote Troubleshooting     Yes Yes
Replication Review     Yes Yes
Partitioning Review     Yes Yes
Query Review       Yes
Schema Review       Yes
Performance Tuning       Yes
Customer Code Reviews: MySQL Client APIs       Yes
Customer Code Reviews: MySQL User Defined Functions & Server Extensions       Yes
Customer Code Reviews: MySQL Stored Procedures, Triggers & Functions       Yes
Install Advantage   Yes (Phone Only) Yes Yes
Self Help Support
Knowledge Base Yes Yes Yes Yes
Lifecycle/EOL Support
Active Yes Yes Yes Yes
Extended   Yes Yes Yes

1 Emergency: Is an incident with Severity 1
2 Options: To learn more Contact MySQL
3 Consultative Support: Gold (Max 40 hours/year); Platinum (Max 100 hours/year)

Learn more about:

To buy OEM Support, please Contact MySQL.


MySQL Training & Certification

MySQL offers a comprehensive set of MySQL training courses that gives OEMs & ISVs a competitive edge in building world-class database solutions. Learn More »

MySQL Consulting

MySQL offers a full range of consulting services tailored for OEMs & ISVs. Whether you are starting a new project, needing to optimize an existing MySQL application, or migrating from a proprietary database to MySQL, we have an affordable solution for you. Learn More »